* 8 45 # – LIVE Billing
* 8 75 # – LIVE Technical Support
* 8 77 # – Network Connectivity
* 8 76 # – 360 Kinect
* 8 79 # – Media Center

To Dial Press *8 then 2 Digit Transfer Code then Press #.

After you dial the appropriate transfer code, wait on the line for another agent.

After the new agent agrees to take the call, enter *7. This will connect the customer to the new agent.

Press Release To Drop your side on call.
Transfer code Function

*8 Set the call to transfer mode.

*4 Put the caller on Hold Consult and Transfer-H.

*7 Remove the caller from hold.

**9 Drop the target party (for misdial, and so on).


Auxes Function

Press AuxWork – then the Code Below

01 – Personal (Ask Permission from Supervisor or ASG)

02 – Break

03 -

System Issue (With ASG Supervision/Approval Only)